Privacy Policy

Effective Date: Apr 1, 2025

Welcome to Dukaan Dost. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you visit
our website or use any of our services.

By accessing or using our website (www.dukaandost.com), you consent to the terms of this Privacy Policy. If you do not agree, please
do not use our site.

These Terms shall be governed by and construed under the laws of India. Any disputes will be resolved through arbitration in accordance
with Indian legal standards

Information We Collect

  • Personal

    - Full name
    - Company name
    - Email address
    - Phone number
    - Billing and shipping address
    - PAN/GST details (if applicable)
    - Business type (e.g., garment manufacturer, trader, etc.)
    - Bank details (for credit evaluation under Channel Finance)

  • Non-Personal

    - Browser type and version
    - IP address
    - Device and operating system details
    - Referring URLs
    - Website usage and interaction behavior (through cookies)

How We Use Your Information

  • We use the information we collect to:

    • Process inquiries and orders
    • Offer personalized services and recommendations
    • Evaluate credit eligibility (Channel Finance)
    • Send updates, offers, and transactional notifications
    • Improve website functionality and user experience
    • Respond to support tickets or customer service queries
    • Fulfill legal and regulatory requirements

Sharing and Disclosure

  • We do not sell or rent your personal information. However, we may share it under the following circumstances:

    • With our logistics partners for delivery
    • With finance partners for Channel Finance processing
    • With verified third-party service providers who support our platform operations (e.g., payment gateways, hosting providers)
    • When legally required by law, regulation, or court order

Cookies and Tracking Technologies

  • We use cookies to enhance your browsing experience, analyze website traffic, and deliver targeted content.

    You may choose to disable cookies through your browser settings, but this may limit certain functionalities of our website.

Data Security

  • We implement industry-standard security measures to protect your data, including:

    • SSL encryption for data transmission
    • Restricted access to sensitive data
    • Regular monitoring and software updates
    • Secure cloud hosting infrastructure

    Despite our best efforts, no method of transmission over the internet is 100% secure. You use our services at your own risk.

Data Retension

  • We retain your information as long as necessary for the purposes outlined in this policy or as required by applicable law. You may request the deletion of your data by contacting us at the email below.

Your Rights

  • You have the right to:

    • Access your personal information
    • Request correction or deletion of data
    • Withdraw consent for marketing communications
    • Raise concerns regarding data handling

    To exercise these rights, please contact us at info@dukaandost.com

Children's Rights

  • Our website is not intended for individuals under the age of 18. We do not knowingly collect personal data from minors.

Third Party Links

  • Our site may contain links to third-party websites. We are not responsible for the privacy practices of these sites and encourage you to read their privacy policies separately.

Changes to this Privacy Policy

  • We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated "Effective Date."

Get in Touch

  • Location

     📍 Dukaan Dost
    2nd floor, 599, Office No. 207, Kapadia Chamber, JSS Services Road, Chira Bazar, Mumbai, Maharashtra, 400002

  • Contact

    📧 Email: info@dukaandost.com
     📞 Phone: +91 7977048248