PRIVACY POLICIESAbout the platform Dukaan DostArknine Technologies Private Limited., a company registered under the Companies Act, 2013, having registered office at 10, Floor 4th, Plot – 215, Moga Niwas, Dr. Babasaheb Jaykar Marg, Thakurdwar, Kalbadevi, Mumbai City MH-400002 as part of its objective created a platform (Mobile application/websites) known as “Dukaan Dost/ https://dukaandost.com/” that facilities “users” to trade with various Buyers And Sellers. (Hereinafter referred to as “User” or “you” or “your”) and Dukaan Dost platform (https://dukaandost.com/) manages their trades with very fewer effort and also allows users to pay and collect money via their multiple gateway options.&nbsp;Privacy policies&nbsp;The privacy policies describe how the Dukaan Dost (https://dukaandost.com/) including its sub-domain, mobile application, and any other communication tool) will collect, transfer, use, and disclose the information which was provided by the users while providing data at the time of accessing the mobile application/ websites.&nbsp;Users while signing up click on “I/ We accept” which means the user has consented to the T &amp; C provided in the privacy policy.It will be the sole discretion of the Company to change/alter the privacy policies at any time and the same shall be binding upon the users.&nbsp;The privacy policies are published under the IT Act, 2000, and IT (Rules), 2021.&nbsp;How does the Company collect data from the users?<ul><li>Once the User registers himself or Signs up or places any order on the Platform of “Dukaan Dost” or Signs up for newsletters or places an order, the Company will collect the data as entered by the User.&nbsp;</li><li>The company may send alerts to the users who have consented to receive such notifications at the time of registration through email, push notifications, text messages, and WhatsApp messages about the offers or services related to “Dukaan Dost” as decided by the sponsors, and advertisers.&nbsp;</li><li>The Company may gather financial information of the users and their KYC documents if the user chooses to avail of the credit services provided on the “Dukaan Dost” platform.</li></ul> &nbsp;Collection of personal/ Business/ Sensitive information and dataPersonally Information&nbsp; &nbsp;When a User uses the Dukaan Dost Platform as intended, the Company may gather information like the Full Name of the user, Address, Gender, Birthdate, Age, mobile number, Email id, bank details, PAN &amp; Aadhar number, username, password and any other information as required.&nbsp; &nbsp;Business data: The Company will also be obliged to get KYC information from Users if they decide to use the Dukaan Dost Platform to access Credit Services from Partner Lenders. The KYC data shall include the name of the Business, certificate of&nbsp;incorporation, MOA/AOA, PAN card, GST certificate, and MSME Udyam Reg Certificate. &nbsp;Sensitive data:<ul><li>Credit facility services:&nbsp;</li><li>If the User chooses to use the "Dukaan Dost" Platform to get credit facility services from Partner Lender, the user will have to disclose their financial information like Bank Name, Account number, information related to their income, KYC documents for verification purposes, Debit card and Credit card details other payment details as required. The users can provide the said information voluntarily also.&nbsp;</li><li>The information provided by the users is transmitted through the secured platform of payment of approved payment gateways complying with the technical standards. The Company shall make efforts to ensure that the data of users are protected. However, Company cannot guarantee the complete security of data over the Internet.&nbsp;</li><li>The users are strongly recommended to use caution while entering financial information.&nbsp;</li></ul> &nbsp;Information generated automatically&nbsp; &nbsp;The Company automatically receives the following&nbsp;information once the user visits the Dukaan Dost site: &nbsp;<ul><li>URI of the website from which the user accesses the Dukaan Dost Platform;</li><li>information regarding the website that a user visits after leaving the “Dukaan Dost” Platform;</li><li>Each User's internet protocol ("IP") address, the type of web browser they are using, their email habits, and their internet service provider are all collected.</li></ul> &nbsp;Location&nbsp;<ul><li>Additionally, the Company has access to, gathers, stores, and/or keeps track of information on the User's location, including the device used to access the “Dukaan Dost” Platform shall be monitored by the Company. There is no personally identifiable information about the User in the location data collected.</li></ul> &nbsp;Phone Calls and Additional Communications from Users<ul><li>The Company may preserve call records of conversations, emails, SMS, and other forms of communication made to and received from Users.</li><li>The “Dukaan Dost” Platform may, as and when required by law or as necessary, share with third parties the telephone records, emails, SMSs, and other communications received from Users (as applicable).</li><li>The Company to provide better services may collect additional information from the users.&nbsp;</li><li>Please be aware that the Company collects all User Information "as it is" and disclaims all liability for the accuracy of the User Information given by Users.</li></ul>Accessibility of information&nbsp;<ul><li>Government Authorities or Institutions</li><li>Any law or legal order may force the Company to disclose User Information to governmental entities or authorities. If “Dukaan Dost” determines that disclosing User Information is necessary to defend its rights or the rights of third parties, to stop harm to people or property, to combat fraud and credit risk, to enforce or apply this Privacy Policy or the Terms, or for any other reason, the Company may do so at its sole discretion.</li><li>The “Dukaan Dost” Platform disclaims all liability for how these organizations and authorities use and disclose your User Information.</li></ul>&nbsp;<ul><li>Staff Members, Authorized Individuals, and Affiliates</li><li>Only authorized personnel and employees of the Company need to know to have access to any information that Users gather, store, process, or give to the Company.</li><li>Every employee and data processor who has access to or is involved in the processing of user information is under a duty to maintain the information's privacy. The Company may also divulge User Information to its affiliates when doing business, such as when marketing, selling or promoting the services of such affiliates.§&nbsp;</li></ul>&nbsp;<ul><li>Upon Sale to a Third Party:&nbsp;As part of a reorganization, asset sale, division, or transfer of all or a portion of the Company, the Company may also disclose or transfer the User Information submitted by Users to any third party. The right to use the User Information that Users supply to the Company will remain with any third party to which the Company transfers or sells its assets (such as the “Dukaan Dost” Platform).</li></ul>&nbsp;<ul><li>Associated Websites/Third-Party Sites</li><li>The websites that appear as search results or links from within the Services or the Credit Services are not under the Company's control. These other websites might set their cookies or other files on users' computers, gather data or ask for users' personal information; in such cases, the Company is not liable or responsible.</li><li>The Company neither guarantees the accuracy, integrity, or quality of the information, data, text, software, sound, photographs, graphics, videos, messages, or other materials available on such websites nor does the Company make any representations regarding the privacy practices or policies of such third parties or the terms of use of such websites.</li><li>No endorsement by the Company of such websites, their provider, or the information on those websites is implied by the inclusion or omission of such websites.</li></ul>&nbsp;<ul><li>Merging/Acquiring Parties/Investing&nbsp;Parties:&nbsp;The Company will have to give all User Information to the merging or acquiring party if it merges with or is acquired by another business entity. We may also disclose User Information to legitimate investors and potential investors. In these situations, the Company will use all commercially reasonable steps to ensure that the merging, acquiring, or investing business protects User Information by relevant laws.</li></ul>&nbsp;<ul><li>&nbsp;Other Parties:&nbsp;With third parties (such as partner lenders, payment gateway providers, shipping service providers, etc.), the “Dukaan Dost” Platform may share or utilize user information to identify and stop fraud, identity theft, other potentially criminal activities; or assist users, such as services and technical support, regarding the Services (including Credit Services); or processing the “Dukaan Dost” Platform's service buy transaction using personally identifiable information from users to send them personalized messages, monitor and increase user interest and engagement, etc.;&nbsp;</li></ul>&nbsp;<ul><li>Use of information collected</li></ul>When the users register, make a purchase, subscribe to the company newsletter, answer a survey or marketing communication, or utilize specific other application capabilities of the “Dukaan Dost” Platform (such as using Credit Services), the company may use the user information they provide in the following ways:<ul><li>To organize, oversee, and assist in the provision of products, as well as to improve the Services and Credit Services (as appropriate) to satisfy User needs.</li><li>To customize the user experience and give the company the ability to deliver the content and product options that users are most interested in.</li><li>To enhance the “Dukaan Dost” Platform so that Users are better served.</li><li>To locate the User, comprehend their requirements, and settle any disagreements that may arise.</li><li>To adhere to legal and administrative standards.</li><li>Requesting ratings and reviews for services or goods made available through the “Dukaan Dost” Platform</li><li>To offer continuing services and credit services (as applicable).</li><li>To enable the Company to more effectively serve Users by handling their requests for customer support.</li><li>To manage a contest, promotion, survey, or other “Dukaan Dost” Platform feature, as well as to inform Users of “Dukaan Dost” Platform specials and deals.</li><li>To swiftly enable third-party payment gateways to conduct user transactions.</li><li>To identify and defend against mistakes, fraud, and other criminal activity against the Company and the “Dukaan Dost” Platform.</li><li>To fix technical problems and troubleshoot issues that can occur with the Services, Credit Services, or “Dukaan Dost” Platform.</li><li>To uphold the Conditions.</li><li>Other factors that, before being implemented, should be disclosed to Users through an update made to this Privacy Policy</li></ul>&nbsp;&nbsp;&nbsp;<ul><li>How is the data protected</li><li>Firewalls, transport layer security, and other physical and electronic security measures are just a few of the security policies, rules, and technical safeguards the Company has put in place to protect the User Information it has under its control from unauthorized access, improper use or disclosure, unauthorized modification, unlawful destruction, or accidental loss.</li><li>While the Company is dedicated to protecting the privacy of all User Information, it shall not be held liable for any security breach or for any third party's actions that result from events beyond the Company's reasonable control, such as government acts, computer hacking, unauthorized access to the Company's computers and storage devices, computer crashes, security and encryption breaches, etc.</li><li>All data gathered from Users by the Company through the “Dukaan Dost” Platform is kept in electronic format on servers and/or cloud systems and selected Company employees will have access to it.&nbsp;Amazon Aws India is where the Company stores the User Information it has collected.</li><li>The User Information might occasionally also be transformed into or kept in physical form (like hard drives or server racks). Regardless of the method used for storage, the Company is required to use commercially reasonable efforts to ensure that the User Information is kept private and that the Company will only use the User Information for the purposes for which it was disclosed and by this Privacy Policy.</li></ul>&nbsp;<ul><li>User Information Retention:&nbsp;User information will be kept on file for as long as it takes to accomplish the goal for which it was obtained or as long as authorized or required by applicable laws. As soon as it is reasonable to believe that the purpose for which the user information was obtained is no longer being served by retention of the user information, the company shall stop keeping user information or remove the mechanisms through which the user information can be associated with specific Users.</li></ul>&nbsp;<ul><li>Revocation of User Consent:</li><li>By sending an email to the cloud&nbsp;[Email Address], users can revoke their consent for the company to collect, use, and/or disclose their user information. After processing your request within a reasonable amount of time, the Company will no longer collect, use, or disclose the requested User's User Information.</li><li>Depending on how far a User withdraws their consent for us to handle their information, this could prevent them from using or accessing the “Dukaan Dost” Platform in the future or from using Services or Credit Services.</li></ul>&nbsp;&nbsp;<ul><li>Do we employ "Cookies"?</li><li>Cookies will be used by us for tracking and the gathering of pertinent meta. Users have the option of having their devices warn them each time a cookie is transmitted or turning off all cookies. Users can accomplish this by adjusting the browser settings on their devices. Users may consult their browser's help menu to understand how to correctly modify their cookies since different browsers may be used by Users.</li><li>Some aspects of the “Dukaan Dost” Platform that improve user experience may stop working properly if users disable cookies.</li></ul>&nbsp;<ul><li>Right of Users to Review and Change User Information:&nbsp;Users can review their User Information whenever they like. Any incomplete or erroneous user information can be reported by users, and the company may correct it if it is possible.</li></ul>&nbsp;<ul><li>Updates to the Privacy Policy: Please examine this Privacy Policy often as we retain the right to change it at any time. Any modifications or clarifications made below shall be effective immediately upon publication on the “Dukaan Dost” Platform. Users will be made aware of what information is collected by the Company, how it is used, and under what conditions, if any, the Company is permitted to use and/or disclose it by the Company, if the Company makes any significant modifications to this Privacy Policy.</li></ul> &nbsp;<ul><li>Contact Information:&nbsp;</li><li>You can get in touch with us using the details provided below if you have any queries about this privacy policy.</li><li>Grievance Officer:_______________</li><li>Contact Details:</li><li>Address</li></ul>

Privacy Policy

RETURN &amp; REFUND SHIPMENTS POLICY1.ABOUT DUKAAN DOST: Dukaan Dost is a trade name that is owned and operated by Akrnine Technology Private Limited, a company registered under the Companies Act, 2013, having registered office at 10, Floor 4th, Plot – 215, Moga Niwas, Dr. Babasaheb Jaykar Marg, Thakurdwar, Kalbadevi, Mumbai City MH-400002 as part of its objective created a platform (Mobile application/websites) known as “Dukaan Dost/ https://dukaandost.com/” that facilities “Buyers” to trade with various Buyers And Sellers. (Hereinafter referred to as “Buyer” or “you” or “your”) and Dukaan Dost platform (https://dukaandost.com/) manages their trades with very fewer effort and also allows Buyers to pay and collect money via their multiple gateway options. &nbsp;2.Return/ refund/cancellation request:<ul><li>Prior to dispatch of the goods from Dukaan Dost Warehouse, the Buyers can cancel the full order or partial order.&nbsp;</li><li>The Buyer will receive a tracking identity number, which will enable the Buyer to track the status of delivery of the purchased Products, after successfully placing an order on the Platforms and after Dukaan Dost has successfully handed over the Product(s) to its Logistic Partner (as defined in the Delivery Policy). This tracking identity number is a unique number. In case the Buyer wishes to cancel the order placed after the goods have been dispatched, then the Buyer can raise request on our platform. &nbsp;</li><li>The Buyer may also request the return of an order under the following circumstances within seven (7) days from the date of the goods delivered: <ul><li>If Products are defective or damaged.&nbsp;</li><li>The goods were not received in accordance with the descriptions listed on Dukaan Dost's listing page.</li><li>Quality of the product is not up to mark.&nbsp;</li><li>Goods are in a deteriorative condition.&nbsp;</li><li>Items that were not delivered in accordance with the portal's stated deadline, excluding any delays brought on by unforeseen disasters. &nbsp;</li></ul></li><li>Once the order is cancelled the refund will be processed in next 3 working days from the date of cancellation after adjusting the logistics cost if any.&nbsp;</li></ul>3.Approval of the Return/ Cancellation Request:<ul><li>If good not delivered&nbsp;<ul><li>In case the goods are not dispatched the request shall be accepted and the refund will processed within 3 working days.&nbsp;</li><li>In case the goods are dispatched but not delivered the request shall be accepted and the refund will processed after deducting the logistics charges as applicable.&nbsp;</li></ul></li><li>If goods are delivered <ul><li>If the buyer requests a return, our team will pick up the package from the buyer (Reverse shipment). Our executive will inspect the goods for quality and quantity at the time of pick-up, and they may be photographed as well.&nbsp;</li><li>Our representative will make maximum (3) three attempts to pick up the items from the buyer's location. In case the Buyer fails to handover the goods to our representative despite of the attempts made then the return/cancellation will not be accepted.&nbsp;</li><li>The return/ cancellation/ refund of goods shall not be entertained in the following conditions:&nbsp;<ul><li>If found that the product has been washed</li><li>If the price tags have been removed</li><li>If the original packing material has been removed</li><li>If the product has been used</li><li>If product has been replace by any other/ duplicate products&nbsp; &nbsp;</li></ul></li></ul></li></ul>4.Refund :In the event Dukaan Dost accepts the refund request without any objections, the money shall be transferred in the Buyer’s bank account within reasonable period of time.&nbsp;5.Others:<ul><li>The reverse-logistics partners of DUKAAN DOST permit the return of acquired goods and will get in touch with the User to arrange for the collection of the purchased Products and delivery of it to DUKAAN DOST when the User submits a request for the return of a Product on the Platforms and the request is officially recognised by DUKAAN DOST. Although though DUKAAN DOST has made fair efforts to ensure delivery and pick-ups throughout numerous places in India.&nbsp; &nbsp;</li><li>When DUKAAN DOST is unable to arrange for a pick-up of the purchased Product from the User for return, the User must send the Product themselves to DUKAAN DOST's shipping warehouse, whose address will be provided to the User when the User submits the request for return. The User shall be required to scan the courier/postal receipt upon self-shipping the Product to DUKAAN DOST's warehouse and submit it to <a href="mailto:customercare@DukaanDost.com">customercare@DukaanDost.com</a> for DUKAAN DOST's records. The foregoing return of the Products by self-shipping is contingent upon the Products' passing a quality inspection at DUKAAN DOST's returns desk/warehouse.</li></ul>6.Grievance Redressal:You can contact the DUKAAN DOST grievance officer at <a href="mailto:grievance.officer@Dukaandost.com">grievance.officer@Dukaandost.com</a> if you have any complaints regarding the cancellation, return, and refund policy.&nbsp;

Return  & Refund  Shipments Policy

<h4>Last updated: April 27, 2023</h4><h2>PRODUCT LISTING POLICY</h2>1. You are not permitted to upload any content or sell any item that is restricted or prohibited by a federal law, a state law, or a local legislation in India when using the Dukaan Dost Platform. &nbsp;2. Unless expressly approved in writing by Dukaan Dost, posting any content or listing any item below is strictly banned. This includes both listing and posting. BUT, THE PURPOSE OF THIS LIST IS NOT TO BE COMPREHENSIVE; INSTEAD, IT IS MEANT TO BE INDICATIVE. &nbsp;3. Dukaan Dost has made the decision to also prohibit the posting of items that may not be restricted or prohibited by law but are nonetheless controversial. These items include, but are not limited to:&nbsp;<ul><li>Items that encourage illegal activities (such as tools for picking locks or synthetic urine for the purpose of cheating on drug tests);&nbsp;</li><li>Items that violate Dukaan Dost's terms of service; Items that violate Dukaan Dost's terms of service</li><li>Things that are offensive on the basis of race, religion, or ethnicity, as well as those that incite bigotry, violence, or religious or racial intolerance;</li><li>contests, lotteries, raffles, and other forms of giveaways;&nbsp;</li><li>securities such as stocks, bonds, and investment interests, together with other types of securities;&nbsp;</li><li>materials that are of a pornographic nature or those that are sexual in nature;</li><li>Things that do not give a tangible product or service, such as digital currency and adverts, but instead have the primary intention of gathering information about their users.</li></ul> 4. Dukaan Dost maintains the authority to institute further prohibitions and restrictions at its own discretion.5. EXPLOSIVE, HAZARDOUS CHEMICALS AND FIREARMS<ul><li>The display of explosives as well as the apparatus associated to their ignition and detonation.</li><li>Substances that emit radioactive radiation, as well as chemicals that are toxic and poisonous.</li><li>The publishing, selling for sale, or offering for purchase of materials that are potentially hazardous or dangerous.</li><li>Substances that are prohibited from being included include those that deplete the ozone layer.</li><li>The listing of fireworks, firecrackers, and other things related with them is prohibited. An exception may be granted in the event that the User possesses the appropriate licencing to engage in the sale of these products.</li><li>Any service, instruction, procedure, or aid that is used to produce biological, chemical, or nuclear weapons, or any other weapons of mass destruction (WMD), or agents known to be associated with them.</li><li>The advertising, sale, or purchase of any arms, military munitions, weapons (including explosive weapons), and/or any related parts and components is prohibited. This includes posting such items online or offering them for sale or purchase (whether integral or otherwise).</li><li>Posting, offering for sale, or making an offer to purchase weapons that have the potential to render people incapacitated or cause significant bodily injury is illegal (e.g. stun guns, batons, crossbows).</li><li>Listing of the vast majority of knives and other cutting implements is authorised; however, the listing of switchblade knives, gravity knives, knuckledusters (whether or not they have blades), bladed portable devices, and disguised knives is not permitted.</li><li>Dukaan Dost has complete discretion over which objects are acceptable, and it is possible for it to remove a listing if it considers the item in question to be a weapon.</li></ul>6. Government, Law Enforcement And Military Issued ItemsThe following things are not allowed to be included on the list:<ul><li>Items of clothing or identification that present themselves as being official government uniforms or look to be uniforms in appearance.</li><li>Badges or other pieces of equipment for use in law enforcement that have been issued by any public authority, including badges issued by the government of any country, are considered valid.</li><li>In addition to military decorations, medals, and awards, this category also includes things with designs that are significantly comparable.</li><li>The attire worn by police officers, the badges worn by police, and the vehicles used by police</li><li>On the condition that they adhere to the following standards, the Dukaan Dost will accept listings for certain things associated with the police:</li><li>Items that are permitted to be sold as souvenirs generally but do not resemble badges, as well as paperweights that do not contain badges.</li><li>Badges that are patently false and not authorised in any way.</li><li>Historical badges that do not resemble badges now used by law enforcement agencies, so long as the item description makes it abundantly obvious that the badge in question is a historical relic.</li><li>materials that are official, internal, confidential, or otherwise unavailable to the public.</li><li>A listing of the various products related with the police department</li></ul>&nbsp;7. Adult And Obscene Materials<ul><li>The distribution of pornographic material, either online or offline.</li><li>Items that show or indicate bestiality, rape sex, incest, or sex with graphic violence or degradation are absolutely prohibited, as are any things that represent or suggest sex with children. Also prohibited are items that depict or suggest sex with graphic violence or degradation.</li></ul> 8. Circumvention Devices And&nbsp;Other&nbsp;Equipment&nbsp;Used For Illicit Purposes<ul><li>Descramblers and other things that can be used to get unauthorised access to television content (such as satellite and cable TV), internet access, telephone service, data, or any other protected, limited, or premium services are referred to as "illegal access tools."</li><li>devices that are purposefully designed to prevent, jam, or interfere with approved radio communications, such as those used for cellular and personal communication services, police radar, global positioning systems (GPS), and wireless networking services (Wi-Fi).</li><li>The advertising or sale of spy equipment and devices that are utilised for the eavesdropping on wire, oral, and electronic communications.</li><li>Card readers and "skimmers" used in banks.</li><li>In addition to the items listed above, you are not allowed to use any kind of equipment that is not approved to circumvent the rules. &nbsp;</li></ul>8. Illegal Services<ul><li>Listings that promise to offer government services and other products relating to such services.</li><li>The listing or sale of invoices or receipts, in any form they may take (including blank, pre-filled, or value added invoices or receipts).</li><li>Listings that exist only for the purpose of soliciting financial support or user information are not permitted on Dukaan Dost.</li></ul>10. Collections, Artefacts&nbsp;And&nbsp;Precious Metals<ul><li>Currency, coins, banknotes, stocks, bonds, money orders, credit and debit cards, investment interest, currency in digital or any other intangible form (such as crypto-currency), and the equipment and materials needed to make such goods are all completely prohibited for sale and purchase in Dukaan Dost.</li><li>Fakes of the items that have been named, as well as counterfeits of currency and stamps.</li><li>Collectible objects that are copies of coins or replicas of coins are required to be conspicuously marked with the word "COPY," "REPRODUCTION," or "REPLICA," and they must also conform with any applicable municipal legislation.</li><li>Rough diamonds and so-called "conflict minerals" that are mined in nations that do not comply with international standards.</li><li>According to the laws of India, artefacts, cultural relics, historical burial markers, and other items of a similar nature are all protected.</li></ul>11. Human Parts, Human Remains&nbsp;And&nbsp;Protected Flora And Fauna<ul><li>A rundown of the various human body components and skeletal remnants.</li><li>The listing or sale of any animal that is protected by the Convention on International Trade in Endangered Species of Wild Fauna and Flora (CITES) or any other local law or regulation. This includes the sale of any animal parts such as pelts, skins, internal organs, teeth, claws, shells, bones, tusks, ivory, and other parts.</li></ul>12. Offensive Material And Information Detrimental To National Security<ul><li>any publishing or other kind of media that discloses state secrets or information that is harmful to either the nation's security or the public order.</li><li>Any information that advocates for or supports the violation of national sovereignty, the activities of terrorist organisations, or discrimination on the basis of race, gender, or religion is prohibited.</li><li>inflammatory posts that target a specific culture or group of people.</li><li>Documents that espouse, promote, or in some other way lend support to fascism, Nazism, and other such extremist ideas.</li></ul> 13.Tobacco Products :&nbsp;It is banned to post any tobacco products, including but not limited to cigars, cigarettes, tobacco for smoking cigarettes, pipe tobacco, hookah tobacco, chewing tobacco, and tobacco leaf.

Product Listing Policy

<h2>ANTI-COUNTERFEITING POLICY</h2>Arknine Technologies Private Limited (hereinafter referred to as "We," "Dukaan Dost," or "the Platform") strives hard to ensure that their Sellers have a trustworthy experience on their platform. Thus prohibits the listing of any fake goods or unoriginal, including those that have been forcibly copied, recreated, or made on the platform.&nbsp;"Counterfeit product" refers to any false, replica, unlawfully created item that has been replicated to pass as the genuine article, bootlegged, or otherwise may infringe against the intellectual property rights of a third party.Dukaan Dost maintains the right to remove, suspend, or restrict listings that might include fake goods and/or that might be in violation of the Platform's terms of use and product listing policy. Only after having their trade status for the brands they want to list on the platform has been verified will any Seller on the platform be permitted to upload any material or listing(s).Depending on the situation, the seller (or sellers) may be required to show proof of the authenticity of the goods listed in their listing(s) as well as a notarized declaration stating that the goods included in their listing(s) are genuine and authentic. If the aforementioned proof is not provided within 72 hours, the seller's listing may be suspended or terminated (s).If the seller's listing(s) are discovered to contain counterfeit goods, We reserve the right to take any necessary action, including but not limited to suspending or terminating the seller's account, removing any and all of the seller's product listings, withholding or forfeiting seller payments, and other measures that may be deemed necessary. This shall be done without admitting any liability and without impairing the Platform's explicitly reserved rights, remedies, or defences. In addition, third party right holders may separately bring civil and criminal actions against the Sellers who list such counterfeit goods.The Terms of Use, Product Listing Policy, IP Infringement Policy, and any other rules or policies pertaining to the Platform that we may publish from time to time should all be read in conjunction with this Anti-Counterfeiting Policy.&nbsp;

Anti-Counterfeiting Policy

Notice and Process for Filing Claims Regarding Infringements of RightsWe respect intellectual property rights of third parties. If you believe that your legal rights are being violated/infringed in any way, please let us know by filling the notice form that is attached to this policy.Upon the receipt of a Notice Form, we may take necessary actions, such as remove the information or inform the users about the content that is infringing, without making any admissions as to liability and without prejudice to any rights, remedies, or defences, all of which are expressly reserved. In addition, by submitting a Notice Form, you allow Dukaan Dost the right to use, reproduce, edit, adapt, publish, translate, create derivative works from, and display its content throughout the world in any media. You also waive any moral rights associated with such usage. This involves sending copies of the Notice Form to the parties that were engaged in the provision of the content that was claimed to be infringing. You acknowledge and agree that you will hold Dukaan Dost harmless from any claims that may be brought against Dukaan Dost by a third party as a result of or in connection with the filing of a Notification Form.Third Party User Listings: Third Party User listings are merely hosted on Dukaan Dost and are posted exclusively by the Third Party Users.&nbsp;These Third Party Users can be contacted through their "User Information" page, which can be accessed from any of their listings.Warning: &nbsp;Providing Dukaan Dost with any information that is untrue, deceptive, or inaccurate on the Notice Form could result in legal and/or criminal liability on your part. Critical Caution In the event that you have any questions, you ought to consult with a legal professional. &nbsp;Disclosure Form :You are welcome to fill out and send in the Notice Form if you feel that your rights are being infringed upon by any information that is displayed on the Dukaan Dost (below). This form needs to be signed in order to be submitted to the Grievance Officer in PDF format via email:&nbsp;E-mail: infringement@Dukaandost.comSubject Line : Notice of infringement&nbsp;(You can send us a signed PDF document with the subject line "Notice of Infringement," and we will accept it.)The notice form should be filed in the following format as given below: &nbsp;Notice form:&nbsp;I, ________ [INSERT FULL NAME AND TITLE], of [COMPANY NAME, IF APPLICABLE] state as under:&nbsp;Your Contact information&nbsp;(a) Your and/or your company's name, address, mobile number, and email ID;&nbsp;(b) The email address and/or name that we will provide to Third Party Sellers (if relevant) so that they may contact you to resolve any issues regarding your notification to us.&nbsp;(c) If you do not provide a separate email, you give us permission to use the contact information that you gave us while registering at Dukaan Dost.&nbsp;Details of the listing as well as the alleged infringement of the right:<ol><li>The detailed information that you claim is infringing your rights can be found on the Dukaan Dost Platform and its listing's URL&nbsp;</li><li>Provide the name of the user who has infringed</li><li>&nbsp;A statement of the intellectual property right or rights that you have and contend have been violated by the defendant(s).&nbsp;</li><li>Provide us the copy of your patent registration certificate, copyright registration certificate, and trademark certificate. [Please also provide some explanation as to how you came at the conclusion that the intellectual property rights of a third party have been violated.]</li></ol>&nbsp;Include the following disclaimer: "I believe that the portion of the listing(s) described above violate(s) the intellectual property rights owned by the intellectual property owner or its agent, nor is such use otherwise permissible under law." This disclaimer should be included with the listing. [We kindly ask that you send a copy of the permission Certificate issued in the applicant's favour.] &nbsp;Add the following line in your notification: " I am the intellectual property owner or authorised by the owner to act on behalf of the intellectual property owner for the rights stated herein above and state that the information are true and correct to best of my knowledge”.&nbsp;Please sign the attached Notice Form.

IP Infringement Policy

<h2>UNDELIVERED SHIPMENT POLICY</h2>This Policy&nbsp;is applicable to Undelivered Shipments to Buyers. If the terms used in this Policy are not defined explicitly the same shall have the meaning as may be defined in the&nbsp;Terms of Use, as amended from time to time<h3>I.&nbsp; Delivery of Shipment to Buyer</h3>1. &nbsp;In an effort to fulfil the Buyer's request for delivery of the Shipment, Arknine Technologies Private Limited or our third party logistics partner will make up to three (3) delivery attempts. But, in the event that any one of the following circumstances arises, we shall make no more than three (3) attempts to deliver the Shipment to the address that you have provided to us:<ul><li>The recipient of the shipment does not accept it on the first, second, or third attempt to deliver it to them.</li><li>the address of the recipient cannot be located after two (2) attempts have been made to deliver the shipment;&nbsp; or</li><li>the Buyer requests that Dukaan Dost hold off on delivering the Shipment for longer than seven (7) days.</li></ul>2. If we receive a request from the Buyer to hold the Shipment for onward delivery to the Consignee, we are only able to do so for a maximum period of seven (7) days from the date of the first attempt to deliver the Shipment, and this is subject to the availability of space in our hub. In the event that we receive such a request, we are only able to do so for a maximum period of seven (7) days from the date of the first attempt to deliver the Shipment. In the event that the Buyer makes a request for us to keep the Shipment in our possession so that it might be delivered to the Consignee at a later time, we will only be able to do so for a maximum of Any request that is made to us to store the Shipment for delivery at a later date will be handled in line with our sole and absolute discretion, and we reserve the right to accept or refuse any such request. In the event that we refuse a customer's request to keep a Shipment in our possession, we will, in accordance with this Policy, treat the Shipment in question as though it had not been delivered and treat it accordingly.3. Despite the fact that we make all possible efforts to deliver the Shipment to the Buyer, there are times when we are unable to do so for a variety of reasons, some of which include, but are not limited to, the following: the Buyer's address is incorrect or incomplete.<ul><li>The Consignee refuses to take delivery of the Shipment;</li><li>Either the consignor is unable to be reached during the time of delivery or the consignor requests extra delivery attempts;</li><li>one of a variety of additional scenarios that are outside of our sphere of influence and cannot be controlled by us.</li></ul>4. We retain the right to impose a "Cancellation Penalty Fee" in the event that the shipment or product in question is listed as an Undelivered Shipment as a result of the Buyer's refusal to accept the shipment or product in question. The application of this fee is possible in any of the scenarios that were outlined in the previous section.5. We will not make any attempts to deliver the shipment to the buyer in certain exceptional circumstances, such as when we have been given an incorrect delivery address or when the delivery location is in a non-serviceable zone. This indicates that we are unable to deliver the shipment due to unforeseen circumstances or the unavailability of service. In these cases, the shipment will be regarded as an undelivered shipment for the purposes of this policy.<h3>II.Return of an undeliverable package to the seller:</h3><ul><li>We shall provide the Undelivered Shipment back to the Seller in its current condition without making any changes.</li><li>In the event of any delay in delivery of a "QC pass" Undelivered Shipment to the Seller due to any force majeure event or reasons beyond our reasonable control, the timelines mentioned here shall stand extended and we will endeavour to update and send communications to the Seller along with the updated timelines for delivery of the Undelivered Shipment. In the event of any delay in delivery of a "QC pass" Undelivered Shipment to the Seller due to any force majeure event or reasons beyond our reasonable control</li><li>The Seller (or its representative) will be required to sign and affix a seal of the Seller's company/LLP/firm, depending on the circumstances, on the proof of delivery while accepting the delivery of an undelivered shipment. This must be done before the Undelivered Shipment is considered accepted ("POD").</li><li>When you are getting the Undelivered Shipment, please bear the following in mind, as it pertains to the process:<ul><li>We do not offer open box shipping to any customer whatsoever;&nbsp;</li><li>The vendor will not hold up our sales representative in the field for any reason at all;</li><li>The Seller will make a clear note on the Proof of Delivery (POD) of any tampering, pilferage, or damage to the Shipment at the time of receiving the Undelivered Shipment from us and will immediately report concerns on the Platform within the timescales that are indicated in this Policy;</li><li>Our representative will only wait a maximum of ten minutes at the Seller's location; and</li><li>Our executive may ask the Seller to open the Shipment in order to authenticate the Seller's allegation that the undelivered Shipment is tampered with or damaged if the Seller notes on the POD that the undelivered Shipment is damaged or tampered with.</li></ul></li></ul>5. The Sellers must accept the delivery of RTO since it is a contractual obligation. However, if the Seller does not accept delivery of the Undelivered Shipment or if the Seller's shop is closed, we will make a maximum of three (3) additional attempts to deliver the Undelivered Shipment to the Seller within seven (7) days from the date of the first attempt. These additional attempts must be made before the Undelivered Shipment is considered lost. Our team will get in touch with the Seller in order to make delivery arrangements for the Undelivered Shipment. Please be aware that we will retain any undelivered shipments at the hub for a total period of ten days, and we will make no more than three (3) attempts to deliver any undelivered shipments. If we are unable to deliver any undelivered shipments, we will return them to the sender.6. If the undelivered shipment is given the label "QC Fail" as a result of the quality control check, we are obligated to compensate the seller for the full amount of the shipment's value (as declared). The Seller acknowledges and agrees that in the event described above, we will either return any undelivered shipments to the Seller or we will reserve the right to proceed with the liquidation of any undelivered shipments that have been deemed to have failed quality control in the manner described in the following paragraph (III) of this agreement.<h3>III.Refusal to accept Undelivered Shipment by the Seller*:</h3><ul><li>If after the three (3) efforts to deliver the Undelivered Shipment to the Seller, as described above, the Seller refuses to take receipt of the Undelivered Shipment or we are unable to deliver the Undelivered Shipment, the Seller agrees and recognises that we shall be allowed to relocate the Undelivered Shipment to our liquidation hub and liquidate or dispose off such Undelivered Shipment, in any manner as we may deem proper in our sole We are not responsible discretion.&nbsp;</li><li>for either the repayment of the invoice amount for the aforementioned Shipment or the payment to the Seller of any money received from the liquidation of such Shipment. The Seller agrees that they have no right to receive any money or amount that we may receive from the liquidation of such Undelivered Shipment, and that we shall not entertain any claims brought by the Seller with respect to such Undelivered Shipment. Furthermore, we shall not entertain any claims brought by the Seller with respect to such Undelivered Shipment.</li></ul>IV. Process of Claims by the Seller*:<ul><li>If the Seller discovers that the Undelivered Shipment has been damaged, tampered with, or is otherwise not in good condition, the Seller may note such details on the POD and may raise grievances or concerns with respect to the Undelivered Shipment within forty-eight (48) hours of receiving delivery of the Undelivered Shipment; if the Seller does not do either of these things, the Undelivered Shipment will be considered accepted by the Seller without any damage or fault. 2. After the aforesaid window of time has passed, we will not take into consideration the Seller's complaints or concerns in any circumstance.</li><li>Any proof of delivery that does not include the signature of the Seller or a representative of the Seller as well as the official seal of the business, LLP, or firm will not be taken into consideration while the claims that were made are investigated and validated.</li><li>Please be aware that if it is discovered that the Seller writes on the POD for every Undelivered Shipment received by the Seller to be "damage/doubtful/tampered," regardless of whether such Shipment is damaged, tampered with, or has a label 'QC pass' or 'QC fail,' then we will consider such concern raised by the Seller to be invalid, and all such claims will be rejected. Please keep this in mind if it is discovered that the Seller writes on Our decision in this matter will be final, and the Seller will be required to abide by its terms.</li><li>In addition, the Seller has the right to file a complaint or voice a concern regarding the shipment of non-food products if the status of the shipment is "in transit" for a period of twenty-one (21) days beginning on the date the shipment was sent out.</li><li>The Seller is responsible for bringing any concerns or complaints regarding the Undelivered Shipment to our customer care team in a timely manner. The Seller may get in touch with our customer support staff by using the chat feature found in the support area of the Dukaan Dost app, calling our customer service hotline, or sending an email to info@dukaandost.com. Following the escalation of the problem, we are going to make every effort to remedy it within a week's time.</li><li>Immediately following the receipt of the complaint or dispute on the Platform, our returns dispute team will get in touch with the Seller in order to resolve the concerns or disputes in accordance with our internal policies, which may be amended from time to time and communicated to the Seller in such a manner as to be consistent with the concerns or disputes. Please take note that we will only entertain claims for such Shipments if the packaging complies with our criteria.</li><li>The Seller agrees to cooperate with us while we investigate the claim that was raised by the Seller and to provide us with any necessary documents or information that we may require to investigate into the issue or concern that was raised by the Seller within forty-eight (48) hours of us requesting such a document or information. 5. The Buyer agrees to cooperate with us while we investigate the claim that was raised by the Buyer. 6. The Buyer agrees to provide us with any necessary documents or information that we In addition, the Seller acknowledges and accepts that our judgement regarding the investigation will be final and will bind both parties.</li><li>We may demand certain papers or information from the Seller's end in support of the claim, either at the time of raising a claim or after the claim has been submitted. This could occur either when the claim is initially raised or after the claim has been submitted. In support of the claim, these papers and proof may include, but are not limited to the following:<ul><li>A regular video clip of unpacking the Undelivered Shipment that identifies the problems with the package. The video must record all sides of the package, the return ID, the AWB number, the shipping label, the quantity of the returned product, any defects to the Product, the IMEI number (in the case of smartphones), and any tampering with the outer box, among other things. Also, we might ask for the security camera footage of the unboxing video;</li><li>A copy of the invoice that the Seller presented to the Buyer;</li><li>Pictures showing the faulty or incorrect goods that was shipped to you. It is necessary to supply photographs that capture the product from all of its angles</li><li>If requested, a video of the packaging process, consisting of CCTV footage, of the Order while it was being prepared to be sent to the Buyer.</li><li>The following must be provided for mobile phones and smartphones:&nbsp;<ul><li>an image of the packet id that was printed on the flyer that was received;&nbsp;</li><li>the IMEI number of the smartphone that was either missing, damaged, or the incorrect model;&nbsp;</li><li>and a copy of the GST invoice that was issued for the Products that were sold to the Buyer.</li></ul></li></ul></li><li>Once we have received the claim from the Seller and any appropriate paperwork in support of the claim, we will conduct an investigation internally and make every effort to resolve the dispute within five (5) days of the date we received the dispute. In the event that the claim is validated, we shall start the process of initiating a refund for the invoice value of the undelivered shipment within three (three) business days after the approval of the claim. We reserve the right to impose a fee ("Claim Processing Fee") for remitting the amount of reimbursement to the Seller while simultaneously remitting the funds to the Seller in regard to the claims that have been accepted in this document. The amount of the refund that is to be sent to the Seller will have the Claim Processing Fee taken from it before it is sent. You are entitled to receive regular updates regarding the amount of the Claim Processing Fee, which will be communicated to you either by displaying it on the Platform or through any other means that we may deem appropriate at any given moment. In the event that the Seller has received the incorrect goods or a product that is damaged, the Seller may contact our customer service and we will arrange for a pick-up of the Shipment within ten (10) days of the delivery of an Undelivered Shipment. If the Seller does not supply us with the Shipment within the allotted time, the claim will be considered to have been resolved, and we will not consider any other claims against such RTO at that point.</li><li>We reserve the right to reject the disagreement that was brought up by the Seller in the event that we, in our judgement, become suspicious or become aware of any misuse of this Policy or the Platform by the Seller, or in the event that the Seller is identified as a "Flagged Seller." In the context of this Policy, a Flagged Seller is defined as one who includes the following:<ul><li>any Seller who makes inappropriate use of the Platform in any way, shape, or form;</li><li>any Seller who files a lot of disputes, especially if such disputes turn out to be frivolous or questionable; and/or</li><li>any Seller who has been discovered to be in non-compliance with the Terms and any other return policies that may be disclosed to the Seller at various points in time.</li></ul></li></ul><h3>V. Additional Provisions</h3><ul><li>The hub or the security team will do random audits at the premises of the Seller to check on the Seller's compliance with the Terms. If it is discovered that the Seller has violated any of our policies or any other form of rule, we reserve the right to deny any future claims made by the Seller and to recoup any sum that was already paid out as a refund.</li><li>Random QC There is a possibility that the Shipments will be inspected while they are in transit.</li><li>We reserve the right to make changes to this Policy at any time; however, any such modifications will be published on the Platform and will take effect immediately upon the changes being reflected on the Platform. The Seller acknowledges and accepts the significance of periodically checking the Policy as it is updated on the Platform from time to time, and they agree to be bound by any changes or amendments that may be made to it in the future.</li></ul>Sellers who use our Basic Warehousing Services (with the exception of the service that relates to special access to fulfil Orders from own source) are exempt from the provisions of Sections II to IV of this Policy, which state that these provisions do not apply to those sellers. Sellers who make use of Standard Warehousing Services (with the exception of the service relating to special access to fulfil Orders from own source) should refer to the Seller Terms in order to learn more about the delivery of undelivered shipments to them, as well as claims or disputes with regard to such undelivered shipments.

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