Effective Date: 1st April 2025
Website: www.dukaandost.com

Operated by: Arknine Technologies Private Limited
Registered Office: 2nd floor, 599, Office No. 207, Kapadia Chamber, JSS Services Road, Chira Bazar, Mumbai, Maharashtra, 400002

These Terms & Conditions ("Terms") apply to all users of Dukaan Dost’s website, mobile platforms, and services. By accessing or transacting on our platform, you agree to be bound by these Terms, including our Privacy Policy and Return & Shipping Policy. Please read them carefully.

1. Use of Website

• You agree to use the website only for lawful business purposes.
  
• You must not misuse the platform, attempt unauthorized access, or engage in fraudulent activity.
  
• Dukaan Dost reserves the right to restrict or terminate access for any user violating these terms.
  

2. Account Creation & Responsibility

• To access certain services (e.g. sampling, credit application, order history), you may be required to create an account.
  
• You are responsible for maintaining the confidentiality of your login credentials and all activities under your account.
  
• You agree to provide accurate and up-to-date information during registration and use.
  

3. Product Information & Pricing

• All products are listed with detailed specifications, pricing, and minimum order quantities (MOQs).
  
• Prices are subject to change without prior notice but will not affect confirmed orders.
  
• Pricing may vary based on order volume. Discounts apply automatically at certain quantity tiers, where applicable.
  

4. Orders & Cancellations

• Orders placed via the website or with our sales team are considered final once confirmed and invoiced.
  
• Cancellation of confirmed orders is not allowed for cut fabrics, customized materials, or made-to-order quantities.
  
• Dukaan Dost reserves the right to cancel any order in case of stock unavailability, pricing errors, or suspected misuse.
  

5. Payment Terms

• Payments must be made in full before dispatch unless credit has been extended under our Channel Finance program.
  
• We accept payments via bank transfer, Razorpay, UPI, and other methods listed at checkout.
  
• Late payments under credit terms will incur penalties or account restrictions.
  

6. Shipping & Delivery

• Ready stock orders are dispatched within 5–7 working days of order confirmation.
  
• Delivery timelines are estimates and may vary based on location and courier conditions.
  
• Dukaan Dost is not liable for delays caused by third-party logistics providers or force majeure events.
  

7. Returns & Refunds

• Returns are accepted only in case of defective, incorrect, or damaged products.
  
• Return requests must be raised within 3 business days of delivery.
  
• Products must be unused and pass quality inspection to be eligible for refund or replacement.
  
• Full details are available in our [Return & Shipping Policy].
  

8. Channel Finance

• Our Channel Finance program offers working capital solutions to verified business partners.
  
• Credit approval is subject to internal checks and third-party evaluation.
  
• Any defaults in repayment may result in interest charges, legal action, and suspension from future purchases.
  

9. Intellectual Property

• All content on the website—including text, images, logos, product designs, and code—is the intellectual property of Dukaan Dost or its partners.
  
• Unauthorized copying, modification, or reuse of any material is strictly prohibited.
  

10. User Conduct

You agree not to:

• Upload or transmit false, offensive, or illegal content
  
• Disrupt platform functionality or attempt unauthorized access
  
• Use the platform to promote competing services
  

Violation of this clause may lead to permanent suspension.

11. Limitation of Liability

Dukaan Dost is not responsible for any indirect, incidental, or consequential damages, including lost profits, arising from the use or inability to use the platform, products, or services.

12. Governing Law & Jurisdiction

These Terms are governed by the laws of India. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts located in Mumbai, Maharashtra.

13. Changes to Terms

We reserve the right to modify these Terms at any time. Any changes will be effective immediately upon posting on the website. Continued use of the platform constitutes acceptance of the revised terms.

14. Contact Us

 📍 Dukaan Dost
2nd floor, 599, Office No. 207, Kapadia Chamber, JSS Services Road, Chira Bazar, Mumbai, Maharashtra, 400002
📧 Email: info@dukaandost.com
📞 Phone: +91 7977048248